IT support task
subclass of: Resource
subclass of: Thing
type: Class
comment: A task is an action associated with tickets during an effort to solve an issue/problem in IT.
subclass of: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#1
subclass of: Task

North Aegean Regional Administration (NARA)
type: NamedIndividual
type: FormalOrganization
type: RegisteredOrganization
comment: This individual is defined for demonstration purposes only and is linked to existing definitions in other LOGD sets
label: ΠΕΡΙΦΕΡΕΙΑ ΒΟΡΕΙΟΥ ΑΙΓΑΙΟΥ @el
type: Thing

IT support Ticket
subclass of: Thing
subclass of: Resource
type: Class
comment: Helpdesk support ticket to record some issue with IT to be diagnosed and resolved.
subclass of: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#2
subclass of: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#3
subclass of: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#4
subclass of: Diagnosis

Information Technology (IT) department
subclass of: Resource
subclass of: Thing
type: Class
comment: A department in the organization that is responsible for the Information Technology (IT) of the organization.
subclass of: OrganizationalUnit
subclass of: RegisteredOrganization

North Aegean Regional Administration (NARA)
type: NamedIndividual
type: Thing
type: FormalOrganization
type: RegisteredOrganization
comment: This individual is defined for demonstration purposes only and is linked to existing definitions in other LOGD sets
label: ΠΕΡΙΦΕΡΕΙΑ ΒΟΡΕΙΟΥ ΑΙΓΑΙΟΥ @el

North Aegean Regional Administration (NARA)
type: NamedIndividual
type: Thing
type: FormalOrganization
type: RegisteredOrganization
comment: This individual is defined for demonstration purposes only and is linked to existing definitions in other LOGD sets
label: ΠΕΡΙΦΕΡΕΙΑ ΒΟΡΕΙΟΥ ΑΙΓΑΙΟΥ @el

ticket solution
type: DatatypeProperty
domain: IT support Ticket
range: string
type: Property
domain: Thing
domain: Resource
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#2
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#4
domain: Diagnosis
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#3
range: Resource

task identification id
type: DatatypeProperty
domain: IT support task
range: int
type: Property
domain: Resource
domain: Thing
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#1
domain: Task
range: long
range: Resource
range: integer
range: decimal

task description
type: DatatypeProperty
comment: a task(ation) description
domain: IT support task
range: string
sub property of: description
type: Property
domain: Resource
domain: Thing
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#1
domain: Task
range: Resource

task ticket identification id
type: DatatypeProperty
comment: id number to link task to ticket
domain: IT support task
range: int
type: Property
domain: Resource
domain: Thing
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#1
domain: Task
range: long
range: Resource
range: integer
range: decimal

ticket title
type: AnnotationProperty
type: DatatypeProperty
domain: IT support Ticket
range: string
sub property of: title
type: Property
domain: Thing
domain: Resource
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#2
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#4
domain: Diagnosis
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#3
range: Resource

Samos IT department at NARA
type: Information Technology (IT) department
type: NamedIndividual
comment: IT depertment at Samos regional unit of NARA
comment: This individual is defined for demonstration purposes only
label: Τμήμα Πληροφορικής Περιφερειακής Ενότητας Σάμου @el
member of: North Aegean Regional Administration (NARA)
type: Thing
type: OrganizationalUnit
type: RegisteredOrganization

ticket description
type: DatatypeProperty
domain: IT support Ticket
range: string
sub property of: description
type: Property
domain: Thing
domain: Resource
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#2
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#4
domain: Diagnosis
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#3
range: Resource

ticket id
type: DatatypeProperty
type: FunctionalProperty
domain: IT support Ticket
range: int
type: Property
domain: Thing
domain: Resource
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#2
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#4
domain: Diagnosis
domain: http://lodlaundromat.org/.well-known/genid/d7bf290405c663eb2ac8520bd38d3aa1#3
range: long
range: Resource
range: integer
range: decimal

helpdeskOnto.owl
affiliation: Samos Regional Unit, North Aegean Region Admin. Authority and Department of Digital Systems, University of Piraeus. Greece. +30 6974822712, http://gr.linkedin.com/in/kotis
creator: K. Kotis
created: 2013-04-10
contributor: Nikolaos Loutas, PwC Principal Advisor
imports: v1
preferred namespace prefix: hdo
type: Ontology
description: Simple ontology developed for integration purposes. Describe helpdesk entities used to record support tickets for diagnosis and resolve purpuses. The ontology re-uses a) W3C ORG and REGORG ontologies, b) DUL upper ontology, and c) GoodRelations ontology.
modified: 2013-04-25
prior version: 0.1
contributor: Christopher Gutteridge, University of Southampton Open Data Service
title: HelpDesk support Ontology
imports: org#
imports: regorg#
version info: 0.2
imports: DUL.owl